1. Introduction

At ReGuru, we strive to ensure your satisfaction with our refurbished products. This Refund Policy explains the terms and conditions under which refunds are provided.

2. Eligibility for Refunds

• Product Condition: To be eligible for a refund, the product must be returned in its original condition, including all packaging, accessories, and documentation.
• Return Period: Refund requests must be made within [number] days from the date of delivery. The specific return period for each product is outlined in the product description.

3. How to Request a Refund

• Contact Us: To request a refund, please contact our customer support team at support@reguru.com or [Your Phone Number]. Provide your order number, a description of the issue, and any relevant photos or documentation.
• Return Instructions: If your refund request is approved, we will provide instructions for returning the product. You may be required to send the product back to us.

4. Refund Process

• Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the conditions for a refund.
• Refund Issuance: If the product is eligible for a refund, we will process the refund to the original payment method. Please note that it may take [number] business days for the refund to appear in your account.

5. Non-Refundable Items

The following items are not eligible for a refund:

• Products that are returned after the specified return period.
• Products that have been damaged due to misuse or unauthorized modifications.
• Items that are missing original packaging, accessories, or documentation.

6. Exchange Policy

If you prefer an exchange instead of a refund, please contact us to discuss available options. Exchanges are subject to product availability and may involve additional shipping charges.

7. Shipping Costs

• Return Shipping: You are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
• Original Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part.

8. Legal Rights

• Consumer Rights: This Refund Policy does not affect your statutory rights as a consumer. You may have additional rights under applicable consumer protection laws, which are not diminished by this policy.

9. Contact Information

For any questions or concerns regarding our Refund Policy or to request a refund, please contact us at:ReGuru Support Team
Email: support@reguru.com
Phone: [Your Phone Number]
Address: [Your Address]